Refund and Cancellation Policy

1. Refunds:

• We want you to be satisfied with your Furry Friends purchase. If not completely satisfied, return it within 5 days of purchase for a refund.
• To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
• Refunds will be issued to the original payment method, excluding shipping fees (unless specified).
• Allow 5-7 business days for the refund to be processed after receiving the returned item.

2. Cancellations:

• Cancel your order for a full refund if it hasn't been processed for shipment. Once shipped, cancellations are not possible.
• To cancel an order, contact our customer service team with your order details as soon as possible.
• If your order has already been shipped, you may still return it for a refund as outlined in our Refund Policy.

3. Return Process:

• To initiate a return, contact our customer service team to request a Return Authorization (RA) number.
• Pack the item securely in its original packaging with any accessories or documentation.
• Clearly mark the RA number on the outside of the package and ship it to the address provided by our customer service team.
• Customers are responsible for return shipping costs unless due to our mistake or a defective product.

4. Exceptions:

• Certain products may not be eligible for return or refund due to hygiene reasons or perishability.
• Customized or personalized items may also be exempt from the return policy unless defective or damaged upon receipt.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
• We may request photos or additional information to process a replacement or refund for the damaged or defective item.

6. Contact Us:

• If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at furryfrienddss@gmail.com